Terms of Service

1 Acceptance of Terms

By accessing or using DirectYar, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Service.

You must be at least 18 years old to use DirectYar. If you use the Service on behalf of a business or other organization, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.

2 Description of Service

DirectYar is an Instagram automation SaaS that enables businesses to automatically reply to Instagram direct messages (DMs) and comments. The Service connects to your Instagram Business account through the Meta Graph API and receives messages and comments via webhooks, then sends automated responses on your behalf according to the rules you configure.

You connect your own Instagram Business account by authorizing DirectYar through Instagram/Meta OAuth. The Service requests only the permissions required to operate, namely:

• instagram_business_basic — basic profile and account information.
• instagram_business_manage_messages — to receive and reply to direct messages.
• instagram_business_manage_comments — to receive and reply to comments.

The Service is provided on a subscription basis and depends on the continued availability of the Meta Graph API and Instagram platform.

3 User Responsibilities

• You must comply with Meta's Platform Terms and with Instagram's Community Guidelines at all times.
• You are solely responsible for the content of all automated messages, replies, and templates sent through DirectYar.
• You must not use the Service for spamming, harassment, or any activity that violates Instagram or Meta policies.
• You must own, or have the legal right to manage and connect, the Instagram Business accounts you link to the Service.
• You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
• You must ensure your use of automated messaging complies with applicable laws, including consumer protection and data protection laws.

4 Prohibited Uses

You agree not to, and not to allow others to:

• Use the Service for spam, phishing, deceptive, fraudulent, or misleading content.
• Configure automation that violates Meta or Instagram terms, policies, or rate limits.
• Resell, rent, sublicense, or otherwise make the Service available to third parties without our prior written permission.
• Reverse engineer, decompile, disassemble, scrape, or attempt to extract the source code or underlying data of the Service, except as permitted by law.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, our systems, or other users' accounts.
• Use the Service to transmit malware or to infringe the intellectual property or privacy rights of others.

5 Account Termination

We reserve the right to suspend or terminate your account, or restrict your access to the Service, at any time and without prior notice if you violate these Terms, the Meta Platform Terms, or applicable law, or if your use poses a risk to the Service, other users, or third parties.

You may stop using and delete your account at any time from within the application or by contacting us at support@directyar.com. Upon termination, your right to use the Service ceases immediately. Deletion of personal data is handled in accordance with our Privacy Policy.

6 Meta / Instagram API Compliance

The Service relies on access to the Meta Graph API and the Instagram platform. If Meta changes, restricts, suspends, or revokes API access — in whole or in part — the Service may be interrupted, degraded, or discontinued, and we will not be liable for any resulting unavailability.

In addition to these Terms, you must comply with Instagram's Terms of Use and all applicable Meta and Instagram policies. A violation of those policies is also a violation of these Terms.

7 Intellectual Property

The DirectYar name, brand, logo, software, source code, designs, and all related intellectual property are owned by TECNOLOGIA GLOBAL EN LA NUBE SLU and are protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service; no other rights are granted.

You retain ownership of your own content and your Instagram data. By using the Service, you grant us a limited license to process that content and data solely as necessary to provide and operate the Service for you.

8 Limitation of Liability

The Service is provided “as is” and “as available.” To the maximum extent permitted by applicable law:

• DirectYar is not liable for actions taken by, or the content of, automated messages and replies sent through the platform, which remain your responsibility.
• We do not guarantee that the Service will be uninterrupted, error-free, or always available, as it depends on the Meta Graph API and third-party infrastructure.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to the Service shall not exceed the total amount you paid to DirectYar in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Spanish or EU law.

9 Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-law principles. Subject to any mandatory consumer protection rights you may have under EU law, any disputes arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Málaga, Spain.

10 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, technology, or legal requirements. When we make changes, we will update the “Last updated” date above. For significant changes, we will notify registered users by email before the changes take effect. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Terms.

11 Contact Information

If you have any questions about these Terms, please contact us: